After Sale Service
Within one year from the date of purchase, one year warranty is provided in the event of failure under normal use. The scope of service is as follows:
- Free parts / accessories (including related shipping costs)
- On-site repair service (If address is in remote area (Island district or restricted area), there will be a surcharge of $300 be it under warranty period.)
- Necessary parts are arranged free of charge. Customers will need to pick them up at NutroOne store. Any courier cost from nutroone store to customer address will be charged upon delivery.
- Consumable products, including Sports Nutrition, Skin care and Beauty products, and Fitness Accessories, are only subject to the refund and exchange policy.
NutroOne reserves the final right to interpret the terms and conditions herein.
With the product order/receipt, within one year from the date of purchase, you can enjoy warranty service in the event of failure under normal use.
The scope of services is as follows:
Fitness Machine and cardio exercise equipment:
- Free parts/accessories (including related shipping costs)
and / or
- On-site maintenance service (Note: Equipment under $3000 can enjoy free on-site maintenance service for the first 3 months; For $3001-6000, free on-site maintenance service for the first 6 months, and the rest can enjoy free on-site maintenance service for 1 year.
- If on-site maintenance service is required after the specified period of time, on-site and maintenance fees will be charged. If the equipment needs to be sent to the repair address, the company will not be responsible for the related round-trip freight.)
- Parts/accessories are free of charge, and customers need to pick them up at NutroOne stores. If you want the parts to be delivered, courier fees will be charged upon delivery.
- Consumable products, including weight plates, single weight dumbbells, sports nutritions, skin care and beauty products and fitness accessories, only enjoy basic return policy.
- Minor scratches, stains, odors, paint peeling, problems that do not affect normal use will not be included in the scope of after-sales service.
- There is no on-site repair service.
Warranty service terms:
- Any damaged/unused parts after replacement will be owned by our company, and our company will not be responsible for the scratches or damage to the equipment caused during repairs.
- If the product or its parts have been discontinued, or the product is damaged beyond repair, the company reserves the right not to repair it and/or replace it with other products.
During the warranty period, if the following situations occur, the warranty rights will be lost and the warranty will be handled in accordance with the maintenance policy after warranty.
- Product is not used in accordance with the user manual, product safety guide, etc.
- Power supply is not used in accordance with the instructions in the user manual or the product fails due to poor installation.
- Product fails due to the use of non-original consumables or non-original parts.
- Failure to regularly replace consumables or consumable parts as instructed in the user manual causes product failure.
- Unauthorized addition and/or modification of this product.
- Product is repaired by a technician who is not authorized by NutroOne, and the product fails.
- When the product fails due to force majeure factors such as natural disasters and earth changes.
- When the product is not transported according to the instructions of the manual
- Product is dropped or the voltage is abnormal, and the product fails.
- When the product malfunctions and damages caused by foreign objects such as cockroaches, ants, glue or grit.
- After the warranty period expires, including maintenance, repair or adjustment services, repair fees will be charged accordingly. If there are parts that need to be replaced, the cost of the parts will be quoted and is responsible by the customers.
- Contact us by email
- List machine problems in detail, and provide relevant pictures or videos
- We arrange quotations (if any) and arrange for professional maintenance personnel to visit and repair.
NutroOne reserves the right to interpret and amend the terms and conditions of the listed services.