Terms of delivery

Delivery service is free* in NutroOne. Here below is our delivery process:

  1. For product in stock, orders can be completed in 3-7 days. For product out of stock, the processing time will be 7-14 days. If delivery timeline is specified in the product page, the information shall prevail. You may contact our customer service for actual stock level before placing orders.
    [Update on Feb 13th 2022: Due to the current pandemic situations, our delivery time is temporarily affected and expected to be 3 to 7 days longer. Office pick-up or on-demand delivery service (Lalamove/Gogovan) could be used. Please contact our customer service team if needed.]
  2. Free delivery over $200. Extra fees will apply for the following conditions*. A standard shipping cost $30 will be applied for order less than $200.
  3. Once product is dispatched, NutroOne will update the order with a tracking number. Email notification will be sent to customers.
  4. Please leave a telephone number which we can whatsapp and ring you if you choose cash on delivery

*Conditions include:

  • buildings without lift which requires moving upstairs,
  • Van/Truck cannot park nearby the building which requires driver to go through long pedestrian, stairs and/or escalators outside building address,
  • outlying island (Including Discovery Bay) and restricted area
  • All kinds of Installations
  • Surcharge varies for areas, please contact us for exact amount.

Please notify us in advance to avoid unnecessary returns by logistics. If it was not mentioned and hence caused the 2nd delivery, or customer rejects delivery due to extra fees after dispatch, a surcharge of $200 will be applied.

If customer is not contactable or fails to receive products during the scheduled delivery time, or cancel order without reasons, there will be a surcharge of $200 after dispatch. Any change of delivery schedule or cancellation of order must be done 24 hours before scheduled delivery time. Thank you for your co-operation.

For delivery in Macau, free delivery is offered for order less than 20kg and over $400 in Macau area, $40 delivery fee for orders below $400. Cash On Delivery is not available in Macau. There is a delivery surcharge to Macau for order above 20kg – extra fees will be collected upon delivery.

If you have any further questions, please do not hesitate to contact us.

All products (including large fitness equipment) do not include installation and/or stair handling. Any installation and/or stair handling services will require additional fees. If installation or removal services are required, we can help arrange technician and quotations. All cost will go to responsible person for installation or removal personnel. We will not charge any fees for arranging the personnels.

The following serves as a reference but not final price. Please confirm with customer service separately.

Installation fee

Cardio exercise equipment: From $1200
Fitness Machine: From $2500

Stairs Moving costs

For every 50kg of the total order weight (calculated as 50kg if the weight is less than 50kg): $10 one stair
Distance Moving: $50 for every 50 meters