Terms of delivery

Delivery service is free* in NutroOne. Here below is our delivery process:

  1. NutroOne receives the order and dispatches the order within 3 days.
  2. Free delivery over $200 (SF express store/ self-access point/ business address).
  3. Free delivery for order less than 20kg and over $400 in Macau area, $30 delivery fee for orders below $400. Cash On Delivery is not available in Macau. There is a delivery surcharge to Macau for order above 20kg – extra fees will be collected upon delivery.
  4. Once product is dispatched, NutroOne will update the order with a tracking number. Email notification will be sent to customers.
  5. Please leave a telephone number which we can whatsapp and ring you if you choose cash on delivery
  6. Delivery Timeline is normally as follows:
    • Hong Kong: 1-2 working days from dispatch

If you have any further questions, please do not hesitate to contact us.

*Exception includes buildings without lift which requires moving upstairs, outlying island and restricted area. Surcharge may apply and please contact us when in doubts.