Terms of delivery

Delivery service is free* in NutroOne. Here below is our delivery process:

  1. NutroOne receives the order and dispatches the order within 3 days.
  2. Free delivery over $200 (SF express store/ self-access point/ business address).
  3. Free delivery for order less than 20kg and over $400 in Macau area, $30 delivery fee for orders below $400. Cash On Delivery is not available in Macau. There is a delivery surcharge to Macau for order above 20kg – extra fees will be collected upon delivery.
  4. Once product is dispatched, NutroOne will update the order with a tracking number. Email notification will be sent to customers.
  5. Please leave a telephone number which we can whatsapp and ring you if you choose cash on delivery
  6. Delivery Timeline is normally as follows:
    • Hong Kong: 1-2 working days from dispatch

If you have any further questions, please do not hesitate to contact us.

*Exception includes buildings without lift which requires moving upstairs, outlying island and restricted area. Surcharge may apply and please contact us when in doubts.

All products (including large fitness equipment) do not include installation and/or stair handling. Any installation and/or stair handling services will require additional fees. If installation or removal services are required, we can help arrange technician and quotations. All cost will go to responsible person for installation or removal personnel. We will not charge any fees for arranging the personnels.

The following serves as a reference but not final price. Please confirm with customer service separately.

Installation fee

Cardio exercise equipment: From $1000
Fitness Machine: From $2000

Stairs Moving costs

For every 50kg of the total order weight (calculated as 50kg if the weight is less than 50kg): $10 one stair
Distance Moving: $50 for every 50 meters