Delivery service is free* in NutroOne. Here below is our delivery process:

1. Orders for in-stock products are generally completed within 3-7 days. If the item is out of stock, it may take 7-14 days or longer to process. If the product page lists the delivery date, the information on the product page shall be followed.
   ***If you have an urgent order, it is recommended that you check the stock and delivery date with customer service before placing your order, or specify it in the order notes section.***
2. Free delivery over $200. Extra fee will apply under certain conditions*. A standard shipping cost $30 will be applied for order less than $200.
3. Once product is dispatched, NutroOne will update the order with a tracking number. Email notification will be sent to customers.
4. Please leave a telephone number which we can whatsapp and ring you if you choose cash on delivery.

*The following conditions may require additional fees:

• buildings without lift which requires moving upstairs,
• Van/Truck cannot park nearby the building which requires driver to go through long pedestrian, stairs and/or escalators outside building address,
• outlying island (Including Discovery Bay) and restricted area
• All kinds of Installations
• Surcharge varies for areas, please contact us for exact amount.

Please notify us in advance to avoid unnecessary returns by logistics. If it was not mentioned and hence caused the 2nd delivery, or customer rejects delivery due to extra fees after dispatch, a surcharge of $200 will be applied.

If customer is not contactable or fails to receive products during the scheduled delivery time, or cancel order without reasons, there will be a surcharge of $200 after dispatch. Any change of delivery schedule or cancellation of order must be done 24 hours before scheduled delivery time. Thank you for your co-operation.

For delivery in Macau, free delivery is offered for order less than 20kg and over $400 in Macau area, $40 delivery fee for orders below $400. Cash On Delivery is not available in Macau. There is a delivery surcharge to Macau for order above 20kg – extra fees will be collected upon delivery.

If you have any further questions, please do not hesitate to contact us.