SHOPPING GUIDE

A step-by-step guide to get your favorite products home

1. Choose Your Favorite Products

Browser by Categories or Brands.

2. Add to Cart or Buy Now

You can review your shopping cart by clicking shopping cart button( ).

3. Fill in Your Contact And Address

Please ensure your contact number is input correctly.

4. Choose Delivery Method

SF Express Locker

SF Express Or SF Store Locations

Door-to-door Delivery (Escalator Required)

5. Choose Payment Method

Credit Card & Other Payment Platforms:

Cash Or Bank Transfer:

貨到付現金

Buy Now Pay Later:

6. Order Placed

You will receive order details at your E-mail as well.

7. Order Dispatch

7.1 Lightweight fitness products (Less than 20kg) are normally handled by SF Express and will be dispatched within 2 days.

7.2 For heavier products(20kg or above), door-to-door delivery will be provided for free* and we will contact customer for confirmation before we dispatch.

8. Delivery Arrangement

8.1 SF Express/Locker/Store

We will send you an email with tracking number after dispatch. Be sure to check your spam/junk box. You will receive phone calls/SMS before delivery or when parcels are ready to collect. For SF Home Delivery, please feel free to arrange another timeslot for delivery directly with the courier if you are not around.

8.2 Door-to-door Delivery

Once the products are ready to dispatch, our logistic staff will call you to arrange a timeslot for delivery. We will not dispatch or deliver without your confirmation. Logistic Team will deliver according to agreed timeslot.

Normal delivery hours:
Mon-Sat 9am-9pm (Routing subjects to day-to-day schedule)

*Surcharge may apply for certain remote areas or buildings without lift. Please refer to terms of delivery for more details.