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    Terms of delivery

    Delivery service is free* in NutroOne. Here below is our delivery process:

    1. Free delivery over $200. Please refer to exceptions*. A standard shipping cost $30 will be applied for order less than $200.
    2. For product in stock, orders can be completed in 3-7 days. For product out of stock, the processing time will be 7-14 days. If delivery timeline is specified in the product page, the information shall prevail. Please contact our customer service for actual stock level before placing orders if it is urgent.
    3. Once product is dispatched, NutroOne will update the order with a tracking number. Email notification will be sent to customers.
    4. Please leave a telephone number which we can whatsapp and ring you if you choose cash on delivery
    5. All products (including large fitness equipment) do not include installation and/or stairs handling. 

    *Exception includes:

    • buildings without lift which requires moving upstairs,
    • outlying island (Except Tung Chung) and restricted area
    • Surcharge varies for areas, please contact us for exact amount.

    For delivery in Macau, free delivery is offered for order less than 20kg and over $400 in Macau area, $30 delivery fee for orders below $400. Cash On Delivery is not available in Macau. There is a delivery surcharge to Macau for order above 20kg – extra fees will be collected upon delivery.

    If you have any further questions, please do not hesitate to contact us.

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    • Weight Train
      • Weight Train
      • Recommended
        • Barbells & Weight Plates
        • Dumbbell
        • Bench
        • Bundle Offer
      • Others
        • Dumbbell Rack
        • Medicine Ball
        • Kettlebell
        • Weight-lift Protective Gears
    • Sports Nutrition
      • Sports Nutrition
      • Popular
        • Whey Protein
        • Essential Supplements
        • Fat Burner/Body Slim
        • Weight Gain / Weight Loss
        • Post-workout
      • Brands
        • The Protein Works
        • Go Nutrition
      • Others
        • Pre-workout
        • Energy Refill
        • Snacks
        • Nutrition Bundle
    • Fitness Machine
      • Fitness Macahine
      • Recommended
        • Cable Machine
        • Smith Machine
        • Power Rack
        • Pull-up/Chin-up Rack
      • Others
        • Machine Accessories
        • Gym Mat
        • Other Commercial Gears
    • Fitness Accessories
      • Fitness Accessories
      • Training Tools
        • Yoga
        • Abs Roller
        • Pull Up Bar
        • Resistance Band
        • Trx
        • Wearable Weighted Equipment
        • Mats
    • Cardio
      • Cardio Marchine
      • Most Popular
        • Treadmill
        • Spinning
      • Others
        • Elliptical Trainer
        • Rowing Machine
    • Skincare
      • The Ordinary
      • Popular
        • Bestsellers TOP20
        • Anti-aging
        • Cuticle & Pore
        • Whitening
        • Moisturising
        • Eczema & Allergy
        • Sunscreen
        • Mask
      • Others
        • Beauty
        • Speckle & Acne
        • Eye Care
        • Hair Care
        • Daily Care
        • Skin Care Accessory
      • Global Pharmacy
        • Europe Pharmacy
        • Japan Pharmacy
        • Korea Pharmacy
    • Sport Massage
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      • Good Molecules
      • La Roche Posay
      • FANCL
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